TDS: It’s Worth Referring the Matter

In July 2016 we completed the purchase of our first home and moved out of a property we rented via Greenwood & Company. During the checkout process the agent attempted to retain some of the deposit for alleged cleaning oversights. We challenged the claim ultimately opening a┬áDeposit Dispute with the Tenancy Deposit Scheme, resulting in us getting all every penny of our money back. This is how it played out for us. (If you want to just read the case we presented to the TDS — a summary of the dispute — rather than what went on in the lead up, jump down to here.)

We moved into the rented property back in 2013. When we’d first seen the property advertised the price was beyond what we were willing to pay so looked on despite thinking that it would suit us. A week or so later we noticed the price had been reduced and decided to view it. We viewed, offered and our offer was accepted. We moved in a couple of weeks after that. By this time the property had been empty for a number of weeks — it was empty when we viewed and remained so while we went through the usual credit and ID checks. When we moved in we set to cleaning the whole property from top to bottom — it wasn’t dirty but it was obvious it had been left untouched for a little while. [read more]